Return and Exchange Policy

Returns and Exchanges

Your satisfaction is our priority. If your item isn't suitable, we offer a simple and transparent solution.

Right of Withdrawal

You have 48 hours after receiving your order to notify us of your wish to exchange or return an item by contacting our customer service.

Return Conditions

• The item must be unworn, unwashed and in its original condition.
• Labels and packaging must be intact.
• For hygiene reasons, some items may not be exchangeable.

How to proceed?

Contact us via the Contact page or by phone, providing your order number. Our team will guide you through each step of the exchange or refund process.

Exchange

We prioritize exchanges (size or model) so you can find the perfect item. If an exchange is not possible, a refund or credit will be offered.

Defective Item

If you receive a damaged or non-conforming item, please contact us immediately: we will handle the exchange at no additional cost.