FAQ - Frequently Asked Questions

Frequently Asked Questions

How do I place an order?

It's simple: choose your item, click "Order now," then enter your full name, city, and phone number. Our team will contact you to confirm your order.

What are the payment methods?

We only offer Cash on Delivery (COD). You pay in cash upon receipt of your package, securely. No online payment is required.

What are the delivery times?

Your order will be delivered within 24 to 72 hours anywhere in Morocco, depending on your city. You will be contacted by phone before delivery.

Is delivery free?

Delivery fees will be communicated to you when your order is confirmed. Take advantage of our regular free delivery offers.

Can I exchange or return an item?

Yes. You have a period of time to contact us if the item is not suitable for you. Consult our Return Policy for detailed conditions.

How do I choose my size?

Each product page indicates available sizes. If in doubt, contact us: we will be happy to advise you on finding the perfect fit.

How do I contact you?

Our customer service is available via the Contact page, by phone, or on our social networks. We respond quickly to all your questions.